At Accessorybazaar managed by Clearpath Solutions Private Limited, your satisfaction and trust are our top priorities. While we work hard to provide a smooth and reliable shopping experience, we understand that issues may occasionally arise. This policy explains how we handle concerns so that every grievance is addressed quickly, transparently, and fairly. Our approach reflects our commitment to excellent customer care, compliance with regulations, and continuous improvement.
A grievance is any concern, complaint, or dissatisfaction related to your experience with our products or services. These may occur before, during, or after placing an order.
Common grievances may include:
In simple terms, a grievance exists whenever your experience does not meet reasonable expectations, and you seek a solution or clarification.
We have made the process straightforward:
Visit the “Help Centre” or “Contact Us” section on our website or app. Choose the category that best fits your concern so it can be directed to the right team.
Provide Details
Include your order ID, a clear description of the issue, and any supporting images or documents that help us understand the matter.
Support Team Response
Once submitted, our customer support team will review your grievance and guide you through the next steps.
Escalation to Grievance Officer
If your concern is not resolved through our regular support channels, you can escalate it to our designated Grievance Officer.
The Grievance Officer independently reviews escalated matters to ensure fairness and accountability. You can contact them directly at clearpathsolutionspvtltd@gmail.com. This ensures that unresolved issues receive proper attention and that your feedback helps us improve our services.
To keep things transparent:
Acknowledgement: You will receive confirmation within 48 hours, along with a unique grievance ID to track your complaint.
Resolution: Our team, with the Grievance Officer if needed, works to resolve the issue, typically within 7 working days or as per legal requirements.
Updates: You will be kept informed at every stage through your registered contact method.
Closure of Grievance
A grievance is considered closed when:
Closing the grievance helps us maintain accurate records and ensures clarity for both you and our team.
We value open communication and are always here to help. To raise a grievance or ask questions about this policy, contact us at: clearpathsolutionspvtltd@gmail.com
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